Terms of service

Terms and Conditions of Use of momsoncall.com.

Last Updated: January 2024


NOTICE: These Terms and Conditions are legally binding. It is your responsibility to read these Terms and Conditions carefully prior to purchase, use or access of any of our products. These Terms and Conditions apply to all content, product purchases and consulting services booked on momsoncall.com.

Terms of this User Agreement

All programs, products, courses or services are owned and provided by Moms On Call LLC (“Company” or “we” or “us” or “our”). The term “you” or “your” refers to any user or purchaser of said program(s), product(s), course(s), or service(s). These Terms and Conditions of Use (“Terms”) govern and define how you are allowed to use and access Company’s content. We reserve the right to update and change these Terms at any time, and will update them accordingly with the ‘date last updated’ at the top of this page.

You are legally bound to these Terms whether or not you have read them. If you do not agree with any of our Terms, please email us at Info@momsoncall.com and we will make reasonable efforts to remove your name, email and access to website(s).

License(s)

Limited License. Unless explicitly authorized in these Terms or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Course(s). You may, however, from time to time, download and/or print one copy of the individual pages of the Course for your individual use, provided that you keep intact all copyright and other proprietary notices.

The License is for individual use. You may not assign or transfer any of your rights or obligations under this Section or these Terms to any person or entity and any attempt to do so is void.

We will make every attempt to notify you of any violation of these Terms and give you an opportunity to remedy the violation.

Intellectual Property

All images, text, designs, graphics, page layout, icons, videos, logos, taglines, trademarks and service marks are owned by and the property of Moms On Call LLC or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on momsoncall.com is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including seeking financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

You may: 

  • Use our trademarks and copyrighted materials with our prior written consent and proper credit and marking, namely, citing ©Moms On Call LLC and/or Toddler by Design® as the source of the materials and marking any federally registered trademarks with ® or common law trademarks with ™.

You may not: 

  • Distribute any of the materials contained on momsoncall.com or related materials and/or communications as your own;
  • Reproduce and alter any content on momsoncall.com for distribution as your own work;
  • Claim ownership or use over any of our intellectual property without our prior written consent, which includes (but is not limited to): copyrights such as course materials, worksheets, workbooks, lessons, videos, blog posts and more; trademarks such as names, logos, tag-lines or other unique source identifiers; or trade dress including the look and feel of the website (and its related communications and materials);
  • Use our content or any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s).

Request for Permission to Use Content. If you wish to use, publish or refer to any of our content or related materials, you must do so by requesting permission prior to commencing use of the same by email us at info@momsoncall.com. Permission is not granted until you receive such permission in writing.

Civil and Criminal Penalties. Even though our content is physical property, you can be charged with theft or face other civil or criminal penalties if you copy, steal, infringe or otherwise violate these Terms. We reserve the right to prosecute infringers to the fullest extent allowed by criminal or civil statute in any jurisdiction allowed. You explicitly consent to personal jurisdiction in Georgia by opting into or purchasing any Course or accessing its related communications and/or materials.

Your Materials and Contributions. By submitting a comment, photo, video or other material(s) onto any website or platform owned or maintained by us, including but not limited to the online software platforms that we use to distribute our website and related materials, you agree that we have a non-revocable, commercial license to republish your submission in whole or in part unless you explicitly state that we may not do so with said submission. You have no right to privacy by accessing our Course(s) or related materials, and we reserve the right to disclose your participation in the same.

Model Release. You must own the copyright to any image(s) you use within our website or related materials. You grant us a commercial license to any image(s) you submit to us by default, such as a Facebook profile photo or other profile image you voluntarily provide in accessing the Course, or that you provide voluntarily upon our request. Such a default or voluntary release of your image and likeness may be used for any reasonable future business use.

Notification of Use. We are not obligated to notify you or anyone of our use in our own publications of photographs or other images that you submit to us by default or voluntarily.

Mobile Message Service Terms and Conditions

The Moms on Call mobile message service (the “Service”) is operated by Moms on Call, LLC (“Moms on Call”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Moms on Call’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Moms on Call through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Moms on Call. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (855) 501-1239 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For Service support or assistance, text HELP to +1 (855) 501-1239 or email info@momsoncall.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Security and Assumption of Risk

Security. It is your responsibility to secure your username and password from theft or any other means of unauthorized use that would violate these Terms and Conditions of Use. We do not store any whole credit card numbers or payment information, and instead, these are processed through third party processors such as Stripe, Amazon Pay or Paypal. By utilizing these payment processors, you indemnify us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third party payment processor’s applicable terms and conditions of use.

Confidentiality. You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty.

Assumption of Risk. By accessing our website and/or related materials, whether paid or unpaid, you assume all the risk of your access and any subsequent actions you choose to take as a result of the influence, information or educational materials provided to you.

Disclaimers

General Disclaimer. To the fullest extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you or others in connection with our website including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits, loss of contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted time and for any other loss or damage of any kind, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. We are not medical, legal, financial or other professionals, or if we are, during the terms of this Course and related material(s), we are not offering our professional services and you expressly agree we are not acting in any professional capacity, including medical, legal, financial or otherwise during the term of this Course. This Course is for educational and entertainment purposes only. None of the Course or its related material(s) should be construed as medical, legal, financial advice.

Earnings Disclaimer. While we may reference certain results, outcomes or situations on this website or its related communications, you understand and acknowledge that we make no guarantee as to the accuracy of third party statements contained herein or the likelihood of success for you as a result of these statements. You agree that you understand that individual outcomes will vary. We cannot guarantee your success merely upon access to our content. Any results you see on are not guaranteed or typical.

Third Party Disclaimer. You acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any participant or user of our website, including you.

Warranties Disclaimer. WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, COURSES OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, COURSES OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, COURSES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, SERVICES, COURSES OR PROGRAM MATERIALS IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.

Technology Disclaimer. We make reasonable efforts to provide you with modern, reliable technology, software and platforms from which to access our website and related material(s). However, in the event of a technological failure, you accept and acknowledge our lack of responsibility for said failure, and while we will make reasonable efforts to support you, some technological issues are far outside our control and will require you to access support from a third party provider.

Errors and Omissions. This website is updated on a regular basis, and while we try to make accurate statements in a timely and effective manner, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete or up-to-date. If you should see any errors or omissions and would like to let us know, please notify us at info@momsoncall.com

Indemnification, Limitation of Liability and Release of Claims

Indemnification. You agree at all times to indemnify and hold harmless our Company, as well as any of our affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to our Course(s).

Limitation of Liability. Moms On Call LLC and its affiliates, officers, employees, agents, partners, and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including damages for loss of profits, goodwill, use of data or other intangible losses, resulting from or incurred in connection with your use of our Course(s). We do not assume liability for any third party conduct, accidents, delays, harm or other detrimental or negative outcomes as a result of your access of our Course(s) and related material(s).

Dispute Resolution. You agree to notify the Company of any concerns or issues regarding the Course, and to give the Company an opportunity to resolve those concerns or issues. If you and our Company cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then you explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a civil cause of action. If a civil cause of actions is filed by or against the Company related to the Course(s), the laws of Minnesota shall apply.

Non-Disparagement. If you are found to be slandering, libeling or otherwise disparaging our Company, Course(s) or related materials, you will be immediately removed from the Course(s) and any related communications. We reserve the right to file a civil claim of action against you for any such damaging actions you take that materially harm our Company.

Consulting Services

Upon booking a consulting service with a Certified Moms on Call Consultant through the online scheduling platform on momsoncall.com, you agree to the following:

Book/Course Completion Requirement

I understand that to get the most value from working with a consultant, I must watch my course and/or read my book in its entirety before our first meeting.

Communication Policy

If you are ever concerned that you or your child may be experiencing a medical emergency, please call your pediatrician or 911 right away.

Individual results may vary based on methods and consistency implemented by caregivers.

All fees will be clear and agreed upon prior to any service being rendered.

Your Consultant will respond within 24-48 hours. If, for some reason, you have not received a response in that time period, please send a second email or reach out to support@momsoncall.com.

If your Consultant will experience a temporary change in schedule (such as vacation or family illness), which could affect their ability to respond in their typical fashion, they will let you know.

When emailing your Consultant, please include your baby’s name, age and weight in the subject line of every email.

If you encounter a problem that you feel requires a response in less than 24hrs, this is typically a good indication that your pediatrician should be notified.

For virtual consults utilizing an online meeting platform, your Consultant will wait for 15 minutes. If you do not arrive after 15 minutes, your consultation will be canceled as a No Show.

For phone consults, your Consultants will make 3 attempts to contact you at the phone number you specify (or via the method agreed upon if you are located outside the US). Please note: Your Consultant will call you from a blocked/private number. If you don’t not answer after the 3rd attempt, your appointment will be canceled as a No Show. 

No Show/Late Policy

You acknowledge that if you are a No Show, you will only be eligible to be refunded 50% of the cost of your paid consult. 

Cancellation & Refund Policy

 

 

You may cancel or reschedule your appointment up to 24 hours before your designated appointment time by using the button in your confirmation or reminder email, or by emailing us at support@momsoncall.com. If you cancel less than 24 hours before your scheduled appointment, you will be eligible to be refunded 50% of the cost of your paid consult. If you cancel 24 hours or more before your scheduled appointment, you will be refunded 100% of the cost of your paid consult. Refunds will not be granted for missed appointments. Once a service begins, no refunds will be provided.

Not for Medical Use

You acknowledge and agree that the Products and Services are not intended for or certified for medical use. Moms on Call makes no warranty or representation that the use of the Products or Services (with or without any third-party product or service) or the information provided to you by our Services or any Content found on the Services constitutes medical treatment or medical advice. Moms on Call’s Consultants cannot be considered a medical resource. If you have an emergency or a medical concern, it is your responsibility to seek medical assistance. You agree to consult your pediatrician and follow the guidelines set forth by the American Association of Pediatrics before purchasing or beginning any of our online courses or resources.

Independent Contractors & Indemnification

Consultants are independent contractors of Moms on Call, LLC and they perform their services independently.  You acknowledge and agree that under no circumstances will Moms on Call, LLC have any liability for any acts or omissions of the Consultants. To the fullest extent permitted by law, you agree to defend, indemnify, and hold Moms on Call, its officers, employees and Consultants, harmless from and against any damages, claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from your or your Authorized Users’ use of the Products, Licensed Content, Website or Services, including negligence and willful misconduct.

Miscellaneous

All Rights Reserved. All rights not expressly granted in these Terms and Conditions of Use or express written here are reserved by Company.

Contact. If you have any questions about any term of these Terms of Use, please contact us at info@momsoncall.com.